Remote IT support · anywhere in the UK
IT help anywhere in the UK, without waiting for a visit.
Most computer, email and Microsoft 365 problems can be fixed remotely. You start a secure session, watch everything Harrison does, and can end it at any time. For homes, small businesses and charities across the UK.
- Speak directly to Harrison
- Prices explained first
- Anywhere in the UK
What can be fixed remotely
Most problems don’t need anyone to visit
- Slow computers, failed updates and warning messages
- Virus and malware removal
- Email, Outlook, account and password problems
- Microsoft 365: shared mailboxes, Teams, OneDrive, MFA and new starters
- New laptop or PC setup, with files and email moved across
- Printer connection and setup, at a fixed price
How a session works
You stay in control the whole time
Tell Harrison what’s wrong
Call, send a message or use the chat. Your own words are fine, and a technical diagnosis isn’t needed.
Agree the cost first
Harrison confirms the likely cost before any paid work starts.
Start the session
Use Windows Quick Assist or AnyDesk. You watch everything on your screen and can end it at any time. How a session works.
Prices
Remote rates, agreed before work starts
New home customers can pay the first hour up front, refunded in full if it isn’t fixed within the hour.
Book this →Business£40 /hourMicrosoft 365, email, devices and everyday IT problems for small teams.
Book this →Charity£35 /hourFor charities and community groups.
Book this →Printer setup£40 remoteFixed price for home users: one supported printer and one Windows PC or Mac.
See printer setup →A one-hour minimum normally applies, then 30-minute steps. WITS is not VAT registered, so no VAT is added. All prices.
Need someone in person?
- Onsite visits cover Milton Keynes, and further afield by arrangement with travel added on top
- See IT support in Milton Keynes
Probably not the right fit if…
- The main need is a physical repair, such as a broken screen, which Harrison refers to a local repair service
- You need round-the-clock emergency cover
Questions
Answers before you get in touch
Do you cover my area?
Yes, if you are in the UK. Remote support works anywhere in the United Kingdom. Onsite visits are in Milton Keynes; further afield, a visit can be arranged with travel added on top.
How much does remote IT support cost?
Remote support is £30 an hour for home users, £40 an hour for businesses and £35 an hour for charities and community groups, with a one-hour minimum and then 30-minute steps. The likely cost is explained before paid work starts.
Is a remote session safe?
A session only starts when you share the code or accept the connection. You see everything Harrison does on your screen and can end the session at any time.
Do I need to install anything?
Quick Assist is built into Windows 10 and Windows 11. If it isn’t available, AnyDesk is a small app you download and open for the session. Nothing permanent is installed for a one-off session.
What if it can’t be fixed remotely?
Harrison will tell you and explain the options. Visits are only available in Milton Keynes, and physical repairs such as broken screens are referred to a local repair service.
Related services
Other ways WITS can help
Not sure which service fits?
Call before you know which service you need. Explain what is happening in your own words and Harrison will confirm the right next step, and the cost, before any paid work.
- ICO registered
- Registered company in England and Wales
- No charge for an enquiry