Business and charity support
Microsoft 365, shared mailboxes, onboarding, leavers, access permissions, devices, backups, and day-to-day continuity.
WITS | Williams IT Solutions
About Williams IT Solutions
Practical IT support for homes, small businesses, charities, and community organisations that want clear answers and careful follow-through.
Based in Milton Keynes, WITS provides remote support across the UK and local onsite help where hands-on work adds value.
Direct support from someone who owns the outcome
WITS is the trading style used by Williams IT Solutions Ltd. The business is intentionally small, which keeps responsibility, communication, and follow-up with one person.
That matters when you are dealing with email access, Microsoft 365, backups, data recovery decisions, account security, or a problem that has already cost time. You do not need to explain the same issue repeatedly to different people.
Support is built around clear diagnosis, sensible options, and advice that matches the size of the customer rather than pushing enterprise-style complexity onto small teams.
- Remote support across the UK
- Local onsite support around Milton Keynes when needed
- Clear pricing before work starts
- Practical recommendations without sales pressure
Harrison Williams
Founder of Williams IT Solutions. Experienced in hands-on IT support where communication, continuity, discretion, and sensible risk management matter.
WITS is best suited to customers who want a practical, accountable support relationship rather than a large outsourced helpdesk.
What WITS helps with
The focus is practical support for real operational problems, not selling every possible IT service.
Cyber security basics
MFA, account protection, ESET managed security, phishing-risk checks, Mimecast-informed email security advice, and safer access processes.
Home and personal IT
Wi-Fi, email, device setup, backup checks, slow device diagnosis, software issues, and patient guidance for non-technical users.
Data recovery and infrastructure
Data recovery triage, referral routes, existing server support, backup checks, and cautious changes where reliability matters.
How support works
A simple process helps keep expectations clear before any changes are made.
Understand the issue
You explain what is happening, what is affected, and how urgent it is. A polished technical brief is not needed.
Confirm the route
WITS confirms whether remote support, onsite help, a quoted project, or a referral route is the sensible next step.
Fix, document, or advise
The work is handled methodically, with clear notes where they help with continuity or future handover.
Good fit
- You want direct support from the person doing the work
- You need Microsoft 365, access, email, cyber basics, backup, or continuity help
- You are a small business, charity, sole trader, household, or community organisation
- You want clear advice before spending money on tools, licences, or replacement equipment
Not the right fit
- You need a 24/7 enterprise helpdesk or guaranteed immediate response contract
- The main request is physical laptop or phone repair rather than IT diagnosis
- You need formal penetration testing, legal compliance advice, or specialist incident response
- You want retail parts supply or hardware repair as the main service
Professional standards
Small does not mean informal. The service is built around careful handling, clear limits, and documented expectations.
Registered company
Williams IT Solutions Ltd is registered in England and Wales, company number 16730465.
Data protection
WITS is registered with the Information Commissioner's Office and handles customer information for support purposes only.
Insurance and scope
Professional cover is in place for client work, and larger or higher-risk jobs are scoped before changes are made.
What you can expect
- Pricing confirmed before work starts
- Remote-first support where that is the quickest route
- Milton Keynes onsite visits where hands-on access helps
- Plain-English explanation of what changed
- Sensible escalation if a specialist provider is needed
- No pretending a job fits when it clearly does not
Talk to WITS
Book a support time if you are ready, or use the quick check if you want WITS to suggest the right route first.