Migration scope
Mailbox count, data size, permissions, shared mailboxes, and cutover timing are checked before the migration route is confirmed.
WITS | Williams IT Solutions
WITS pricing
Straightforward starting rates for remote IT support across the UK, with local Milton Keynes onsite visits available where hands-on help is needed.
The aim is simple: publish the common starting points clearly, then confirm anything more involved before work begins.
Service price guide
A clear rate card for the work customers usually ask for. These are starting points; larger or higher-risk work is confirmed before it begins.
| Service | Typical starting price | Best fit |
|---|---|---|
| Home & personal IT support | Remote £30/hr Onsite £40/hr |
Households, home offices, personal email, Wi-Fi, backups, device setup, and software problems. |
| Business & charity IT support | Remote £40/hr Onsite £50/hr |
Small organisations needing reliable support for email, users, devices, continuity, and day-to-day IT issues. |
| Microsoft 365, email & access | Usually £40/hr Migrations from £150 |
Outlook, shared mailboxes, Teams, OneDrive, SharePoint, MFA, permissions, identity and access management. |
| Cyber security basics | Usually £40/hr Larger changes quoted |
MFA, account protection, ESET managed security, phishing checks, Mimecast-informed advice, and backup risk checks. |
| Server & infrastructure support | Remote £40/hr Onsite £50/hr |
Existing servers, backups, access issues, cautious changes, network checks, and continuity planning. |
| Data recovery triage | Support rate applies Lab fees separate |
Initial checks, recovery options, next-step advice, and referral to specialist recovery providers where needed. |
Minimum one hour charge for hourly support. Remote work has no travel fee.
Hardware, software licences, subscriptions, specialist data recovery lab fees, and third-party supplier costs are not included automatically.
Scoped and quoted work
Some jobs need a confirmed scope because the final effort depends on users, devices, data size, risk, or timing.
Change work
Server changes, ESET rollout, security cleanup, and planned change windows are confirmed before work starts.
Ongoing support
Block hours and regular support can be agreed for customers who need a steadier pattern of help.
What is included
Clear support time, clear limits, and no surprise project work.
Included in support time
- Initial triage and practical troubleshooting
- Remote or onsite support time agreed before work starts
- Clear explanation of the issue and sensible next steps
- Follow-up notes where they help with handover or continuity
Not included automatically
- Hardware, software, licence, subscription, or replacement equipment costs
- Specialist data recovery lab fees or third-party supplier charges
- Major migrations, change windows, or project work unless quoted first
- Travel outside the Milton Keynes area unless agreed in advance
What affects cost
The final price mainly depends on time, complexity, and how many systems are involved.
Cost can increase when
- There are multiple devices, accounts, mailboxes, or sites involved
- The work is urgent, out-of-hours, or needs a planned change window
- Older systems need cleanup before the main work can be completed
- Travel outside Milton Keynes is needed
How WITS keeps it clear
- The likely route is confirmed before work starts
- If the job grows, that is discussed before continuing
- Low-value work is challenged rather than silently billed
- Larger work is quoted instead of forcing it into an hourly guess
Pricing questions
The common points to check before requesting support.
How much does remote IT support cost?
Home remote support starts from £30 per hour. Business and charity remote support usually starts from £40 per hour. More involved work is scoped first.
Is there a minimum charge?
Yes. Hourly remote and onsite support normally has a minimum charge of one hour unless agreed otherwise.
Do you offer fixed quotes?
Yes. Larger migrations, planned changes and project work can be scoped and quoted before work starts.
Is onsite support available?
Local onsite support is available around Milton Keynes where hands-on work is suitable. Travel outside the area is discussed in advance.
Do you support charities?
Yes. WITS supports small charities and community organisations, with remote support starting from the published business and charity rate.