“We cannot access emails”
Outlook problems, shared inbox access, MFA issues, and mailbox permissions that stop the day from moving.
WITS | Williams IT Solutions
Business & Charity IT Support
Remote IT support for small businesses and charities across the UK, without oversized contracts or call-centre handoffs.
Microsoft 365, email, identity and access management, onboarding, devices, backups, and continuity support, with local onsite support available around Milton Keynes where hands-on help adds value.
Local Milton Keynes IT support with direct contact and no call-centre handoffs.
Practical advice, clear starting rates, and scope before work begins.
Support for small teams, charities, trustees, volunteers, and sole traders.
Support for small organisations without internal IT
Business and charity support is designed for practical day-to-day continuity without oversized contracts or unnecessary complexity.
WITS helps small businesses, sole traders, charities, community organisations, and small teams across the UK with Microsoft 365, identity and access management, onboarding, device changes, access issues, and the support jobs that keep work moving.
Remote support covers most day-to-day issues, while local onsite visits around Milton Keynes, Newport Pagnell, Bletchley, Wolverton, Stony Stratford, Woburn Sands, Olney, and nearby areas are kept for jobs where hands-on access genuinely improves the outcome.
What usually fits this service
- Microsoft 365 and Outlook issues, shared mailbox problems, and account security
- Identity and access management, including user access, permissions, MFA, new starters, and leavers
- ESET managed endpoint security and practical cyber hygiene checks
- Laptop setup, donated or mixed-device environments, and file sharing
- Email migrations, Mimecast-informed email security advice, backup checks, and practical continuity planning
IT support for charities and community organisations
Small charities and community organisations often rely on Microsoft 365, shared mailboxes, volunteers, trustees, donated devices, and sensitive data without having an internal IT person.
WITS can help make those systems easier to manage, safer, and better documented, with GDPR-aware handling of client, volunteer, trustee, and organisational data.
Where budgets are limited, the focus stays on practical improvements that reduce risk and make day-to-day work easier, especially where access depends on one volunteer, trustee, or shared inbox.
Charity support can cover
- Microsoft 365 and email support
- Trustee, staff, and volunteer access
- Shared mailboxes and file permissions
- Safeguarding and sensitive-data handling considerations
- Donated or mixed-device setup
- Backup and recovery checks
- Continuity planning if a volunteer, trustee, or staff member leaves
- Practical documentation for future handovers
- GDPR-aware handling of client, volunteer, and organisational data
Problems small organisations bring to WITS
These are the kinds of practical issues that usually sit behind a business or charity support request.
“A volunteer or staff member left”
Account access, passwords, shared files, and handover documentation need checking before knowledge disappears.
“We need Microsoft 365 set up properly”
Practical setup for email, files, devices, access, and permissions without unnecessary complexity.
“We are worried about backups”
Backup checks, recovery thinking, shared data handling, and continuity planning for small organisations.
Business and charity pricing at a glance
Clear starting points for support work, onsite visits, and smaller Microsoft 365 email migrations.
Remote
Business & charity support
From £40/hr
Onsite
Milton Keynes visits
From £50/hr
Migration
Email migration work
From £150
Anything more complex is quoted by scope once mailbox counts, data size, and timing are clear.
Typical business and charity support jobs
Examples of the work this route is usually used for in small teams, sole-trader environments, charities, and community organisations.
Shared mailbox and account access issues
Useful when Microsoft 365 is technically live but the day-to-day experience is messy or unreliable.
- Outlook problems, sign-in loops, and mailbox access issues
- Shared mailbox permissions and delegated access
- File sharing, OneDrive, SharePoint, MFA, and account access tidy-ups
New starters, leavers, volunteers, and devices
Good when a team needs changes handled cleanly without loose ends, access confusion, or avoidable data risk.
- User, trustee, staff, and volunteer account setup
- Leaver access removal, permissions, and account cleanup
- Laptop setup, donated devices, and Microsoft 365 onboarding
Small migration, backup, and continuity work
Useful for the jobs that sit between a quick fix and a large formal project.
- Small email migrations and mailbox moves
- Tenant tidy-ups and shared access rationalisation
- Backup checks, recovery thinking, and basic continuity documentation
Common outcomes
- Fast, secure onboarding
- Shared mailboxes and files working
- Access issues resolved
- Backups, MFA, and continuity risks made clearer
- Clear next steps
Before you book
You do not need a polished brief before getting in touch. A short outline of the organisation type, team size, systems involved, and urgency is usually enough for WITS to confirm the right next step.
- Include user counts or mailbox counts if the issue involves onboarding or migration work
- Remote versus onsite is confirmed before work starts
- One-off jobs are welcome, and ongoing support can start from a single issue if that is all you need
This is a good fit if...
- You are a small business, sole trader, charity, or community organisation
- You use Microsoft 365, Outlook, shared mailboxes, or cloud files
- You do not have internal IT
- You need direct, practical help without a large MSP contract
- You want clear pricing before work starts
This may not be the right fit if...
- You need 24/7 enterprise helpdesk coverage
- You need a large multi-site MSP contract immediately
- You want the cheapest possible marketplace technician rather than accountable support
- You need guaranteed emergency response outside agreed availability
Common problems WITS helps with
Essential support designed for small organisations and shared systems.
Typical requests include identity and access management for new starters, leavers, MFA, shared mailboxes, file permissions, and access reviews that no longer line up with how the organisation works.
- Microsoft 365 setup, tenant admin and Exchange support
- Identity and access management for new starters, leavers, MFA, and permissions
- Shared mailboxes and file sharing (OneDrive / SharePoint)
- Account security, MFA, and access checks
- Backups and recovery planning
- Donated or mixed-device setup for small teams and charities
Who it's for
- Small businesses, sole traders, charities, and community organisations
- Microsoft 365 users
- Small organisations without internal IT
If your request is more complex, use the contact page to explain it. You can also review pricing before any work begins.
Need data recovery for a failed business drive or device?
WITS can help route data recovery when a laptop, external drive, memory card, phone, or tablet still holds important business data.
This is useful when project files, accounts data, client records, or other operational information is trapped on media that is no longer accessible.
Specialist recovery cases are routed through the recovery provider, with assessment, recoverable-file review, and approval steps kept clear before recovery proceeds.
What businesses can expect
- Specialist assessment through the recovery provider
- Recoverable-file review before approval where available
- Clear quote and approval step before recovery proceeds
- Support for common drives, portable media, phones, tablets, and more complex cases by assessment
What the process looks like
Three clear steps from first contact to resolution.
- Share the issue, organisation type, location, and a time to talk.
- WITS confirms the approach, timing, and likely cost.
- The issue is resolved and the next step is outlined clearly.
The About page explains how WITS works and what to expect, and pricing sets out the common starting rates.
Need business or charity IT support?
Book a support time if you are ready to move. If the scope needs checking first, use the quick check and WITS will confirm whether remote or onsite support is the better route.
The About page explains how WITS works, and pricing sets out rates if you want to check costs first.
Related help includes Microsoft 365 support for small businesses, cyber security support for charities, and local IT support in Milton Keynes.