Terms of Business
Clear, practical terms that define how WITS agrees and delivers support work.
These Terms of Business explain how WITS provides IT support, consultancy, setup, troubleshooting, and related technology services. They are intended to keep work clear, fair, and agreed before it begins.
1. Business Details
WITS is the trading name of Williams IT Solutions Ltd, a company registered in England & Wales. Company No. 16730465.
WITS provides IT support and technology services for home users, small businesses, and organisations.
2. Scope of Work
Before work begins, WITS will confirm the expected scope, price, and intended outcome wherever practical.
For one-off support, the scope may be agreed by email, booking request, message, or verbal confirmation.
For larger work, migrations, data recovery, project work, or ongoing support, a written summary or Statement of Work may be provided.
Work outside the agreed scope may require a revised quote or additional charges.
3. Payment Terms
For one-off support, payment is due on completion of the work unless agreed otherwise.
For larger projects or fixed-price work, WITS may request a deposit before work begins.
Invoices should be paid by the due date shown on the invoice.
Published prices are starting points and may vary depending on complexity, urgency, travel, and scope.
4. Minimum Charges
Remote and onsite support are subject to a minimum charge of one hour unless agreed otherwise.
Additional time may be charged in reasonable increments depending on the nature of the work.
5. Cancellations and Missed Appointments
If a customer needs to cancel or rearrange an appointment, they should give as much notice as possible.
Cancellations made with less than 24 hours' notice may be chargeable.
If WITS attends an agreed appointment and access is not available, or the customer is unavailable, a call-out or minimum charge may apply.
6. Late Payment
WITS reserves the right to charge statutory interest and reasonable recovery costs on overdue business invoices in line with UK late payment rules.
Services may be paused where invoices remain unpaid.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Ensuring they have permission to request work on systems or accounts
- Keeping passwords and access details secure
- Maintaining suitable backups of important data
- Making WITS aware of any known faults, risks, or business-critical systems before work starts
8. Data Loss and Backups
WITS will take reasonable care when working on devices, systems, and data.
However, technology work can carry risk, especially where hardware, software, accounts, or storage media are already faulty or unstable.
Customers remain responsible for maintaining backups of important data.
WITS is not responsible for pre-existing faults, hardware failure, third-party service failure, or data loss unless caused directly by WITS negligence.
9. Liability
WITS aims to provide services with reasonable care and skill.
To the fullest extent permitted by law, WITS' liability for any claim is limited to the amount paid by the customer for the specific work giving rise to the claim.
Nothing in these terms limits liability where it would be unlawful to do so.
10. Remote Support
Remote support is only carried out with the customer's permission.
Customers remain in control of their device and may end the remote session at any time.
Customers should only share remote support access details when speaking directly with WITS.
11. Data Protection and Confidentiality
WITS will handle customer information confidentially and responsibly.
Customer data will only be used for providing support, managing enquiries, carrying out agreed work, and maintaining business records.
WITS follows GDPR-aware practices and will not intentionally share customer data with third parties unless required to provide the agreed service, comply with the law, or protect legitimate business interests.
12. Third-Party Services
Some work may involve third-party platforms, software providers, hosting companies, Microsoft services, recovery partners, or other suppliers.
WITS is not responsible for outages, delays, pricing changes, account restrictions, or service failures caused by third-party providers.
13. Data Recovery
Data recovery outcomes cannot be guaranteed.
Where data recovery is requested, assessment and recovery options will be explained before work proceeds wherever practical.
Charges may depend on device type, fault, complexity, and whether recovery is approved.
14. Changes to These Terms
WITS may update these Terms of Business from time to time.
The version published on the website at the time work is agreed will normally apply unless otherwise agreed in writing.