Not sure whether to book, message, or ask for advice first? Start here and WITS will help turn the problem into a clear next step.
Use this route for one-off fixes, Microsoft 365 and email issues, Wi-Fi or device problems, setup work, access questions, and local Milton Keynes onsite help where hands-on support is better.
No pressure to know the right service name before you ask.
Clear starting rates before work begins, with UK remote support from £30/hr and local Milton Keynes onsite visits from £40/hr.
Direct support from WITS, with same-day replies for urgent issues where possible and next-business-day replies for non-urgent requests.
This page is for new customers who want a straightforward route into WITS. It is designed for one-off requests, urgent questions, and situations where the issue needs to be understood properly before any work is booked.
If you are not ready to book yet, send the basic details. WITS will reply with the likely support route, what it may cost to start, and whether remote or onsite help makes more sense.
Examples of the problems people bring to WITS before any longer-term support is considered.
Useful when a laptop, PC, or home-office setup has become unreliable or frustrating to use.
Good for the practical issues that stop devices talking to each other properly.
Useful for sole traders, small teams, charities, and community organisations that need a fast, sensible route into support.
Pick the route that best matches how much context you already have and how quickly you need to move.
Best when you already want support and would rather choose a suitable time straight away.
Best when you want to explain the issue, include context, and get a sensible recommendation before booking anything.
Helpful when the issue feels urgent or it will be easier to explain the basics out loud before the next step is confirmed.
Short answers to the questions that often stop people sending the first message.
No. Choose Not sure yet in the form and describe the problem in plain English. WITS will suggest the most practical route.
No. You can send the request first. Any paid work, visit or remote support session is confirmed before it starts.
Book if you already know you want support time. Send a message if you are unsure whether the issue needs remote support, onsite help or a quote.
Include a short description, your device or service, any error text, your location if a visit may be needed and how urgent it is. Screenshots are useful but optional.
Send the essentials and WITS will reply with the clearest next step. Only the service, urgency, customer type, name, email, and message are required.
Extra context is optional. Add it if you know it, skip it if you do not.
Sorry, something went wrong sending your message. Please try again, or call 07375 053882 or email harrison@williamsitsolutions.co.uk if the issue is urgent.
