Remote Support

Remote Support Agent

Use the PowerShell method below when Williams IT Solutions asks you to onboard your device to Tactical RMM.

This method avoids the SmartScreen issues that can happen with dynamic EXE downloads. It is for Windows devices and should only be used when instructed by Williams IT Solutions.

Choose an install method

PowerShell is still recommended, but you can also use the direct installer download below if requested by support.

Option 1: PowerShell (recommended)

This is the preferred route when SmartScreen blocks or hides the normal run options.

Use PowerShell command

Option 2: Direct EXE download

Use this only when instructed by Williams IT Solutions. Run it as administrator after download.

Download direct EXE

File: WilliamsITSolutions-Agent.exe

SHA-256: 15044672c80551a4ae4d2b7c4b8df5acefe3035eaf86d6fcb9e6b23eb5e77d98

PowerShell install command

The command below is preconfigured with your deployment endpoint. To generate a token-based URL, open this page with ?token=YOUR_CLIENT_TOKEN or provide ?deployUrl=https://api-rmm.williamsitsolutions.co.uk/... .

Resolved deployment URL: Loading...

Windows PowerShell (Admin)

How to run it

  1. Open the Start menu, search for Windows PowerShell, right-click it, and choose Run as administrator.
  2. Click Copy command on this page, then paste into PowerShell and press Enter.
  3. Wait while it creates %ProgramData%\WITS, downloads trmm-installer.exe, and runs the installer.
  4. Keep the PowerShell window open until you see the completion message.
  5. Success usually looks like: completion text in PowerShell and then device check-in confirmed by Williams IT Solutions shortly after.

Troubleshooting

  • ExecutionPolicy warning: Run Get-ExecutionPolicy -List first. If policy is enforced by your organisation, contact internal IT or Williams IT Solutions for an approved method. If you are explicitly instructed to do a one-time bypass in the current window only, use Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass.
  • Corporate policy blocks script or download: On managed devices, endpoint policy may block scripts or binaries from unknown paths. Ask IT to allow the approved Tactical deployment URL and this installer path: %ProgramData%\WITS\trmm-installer.exe.
  • AV/EDR quarantine note: Do not disable antivirus globally. If your security tooling blocks the agent, ask IT for a scoped exception policy for approved Tactical components only.

Need help running the command?

Stop and contact Williams IT Solutions if anything looks unexpected before you proceed.

Contact support